Shipping & Return Policy

Information about courier, shipment and method

What is Pognae Delivery option?

Pognae is using third party courier like JNE, TIKI or Si Cepat. The weight of Pognae hipseat carrier is around 1 kg. However, the shipping cost will be calculated based on volume weight. Therefore, each unit of Pognae when it ships will be calculated as 4 Kgs. Our QC department will check on every units before sending to our beloved customer and it will be wrapped with brown paper and bubble wrap. Since we are using the third party courier, it is beyond our control on the handling goods to the customer therefore the responsibility of goods will be at third party courier.

Please inform us if you do wish to courier Pognae with insurance offers by courier. For example: There is insurance offer by JNE courier with 0.20% based on value goods plus admin fee of IDR 5,000. Therefore the shipping cost will be added with insurance charged.

When my order will be shipped?

Please do allow 1-2 business days to ship the goods.
The goods will be shipped upon receiving the payment and depends on which options of service that you are requested.

For example: by JNE YES/JNE REG/JNE OKE. If you need the goods urgently, please contact our customer service once you made payment and we will assist you on your request promptly.